1. Introduction
This Privacy Policy describes how ICOM Diagnostic ("we," "our," or "us") collects, uses, and shares your personal information when you use our services, applications, and website (collectively, the "Services").
We are committed to protecting your privacy and ensuring the security of your personal information. By using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy.
2. Information We Collect
2.1 Information You Provide to Us
We collect information that you provide directly to us, including:
- Account information (name, email address, password)
- Profile information (profile picture, company name, job title)
- Billing information (payment method details, billing address)
- User content (diagnostic configurations, test results, feedback)
- Communications (support requests, survey responses)
2.2 Information We Collect Automatically
When you use our Services, we automatically collect certain information, including:
- Usage data (features used, pages visited, actions taken)
- Device information (IP address, browser type, operating system)
- Log data (access times, error reports, performance data)
- Cookies and similar technologies (as described in our Cookie Policy)
3. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing, maintaining, and improving our Services
- Processing transactions and managing your account
- Sending you technical notices, updates, and support messages
- Responding to your comments, questions, and requests
- Monitoring and analyzing trends, usage, and activities
- Detecting, preventing, and addressing technical issues
- Personalizing your experience and providing content recommendations
4. Sharing of Information
We may share your information in the following circumstances:
- With service providers who perform services on our behalf
- With business partners to provide specific features or services
- For legal purposes, including compliance with laws and protection of rights
- In connection with a business transaction (merger, acquisition, or sale)
- With your consent or at your direction
5. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Accessing, correcting, or deleting your personal information
- Restricting or objecting to our processing of your information
- Requesting portability of your information
- Withdrawing consent for certain processing activities
To exercise these rights, please contact us at privacy@icomdiagnostic.com.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at privacy@icomdiagnostic.com.